Desk Phone
Pre-configured phones that instantly connect to Cloudway’s feature-rich service, wherever they’re plugged in.
Laptop
The Unite Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.
Mobile Device
Seamlessly switch your workspace to any Apple or Android smart device with the Unite Mobile App.
Integrated with Contact Center
Drive even more employee productivity and a better customer experience by accessing advanced call features integrated in Unite
All About Cloudway’s Unified Communications
With any successful business comes the need for good communication and collaboration. Using tools such as business phones, video conferencing, chat/instant messaging, texting, and file sharing/management is a necessity for the functionality of a modern-day business. Having all these features separately is not only more expensive but it can be complicated to patch together.
Unified Communications as a Solution (or UCaaS) brings all these communication and collaboration tools together in one seamless experience for increased productivity and enhanced customer interactions.
An all-in-one cloud communications solution offers businesses cost savings, streamlined processes, and improved customer experiences by consolidating communication tools into a single platform. It supports real-time communication, mobile and desktop apps, AI Assistant, automated workflows, business text messaging, and meeting transcriptions, enhancing productivity and collaboration.
Businesses can manage customer interactions across multiple channels like voice calls, SMS, webchat, email, and WhatsApp, while utilizing reporting and analytics tools for customer satisfaction. With robust security, compliance, and 99.999% uptime reliability, the solution ensures data protection and seamless performance.
Cloudway communication solutions enhance both retail and education sectors by improving customer service, productivity, and operational efficiency. In retail, employees can seamlessly engage with customers across multiple channels and access vital product information, while managers gain control over phone systems across all stores, reducing costs.
In education, mobile communication simplifies access to attendance and grades, while online meetings and collaboration tools boost staff productivity. Additionally, privacy features ensure that educators can communicate with parents and students without revealing personal contact details.
Communicate How You Want, Wherever You Are
Work securely, productively, efficiently, and intelligently from anywhere while building stronger customer relationships.
Business Phone
Stay connected, no matter where your office is. Access 90+ features, including HD voice and unlimited domestic calling (Canada, US, and PR).
Video Conferencing
Host secure 720p HD audio/video meetings from a conference room or remotely, with screen sharing, interactive presentation tools, and an intelligent virtual assistant.
Team Chat
Break away from your inbox. Communicate with coworkers in real-time via individual and team chat.
File Management
Share and collaborate on files securely from any location. Full file management including real-time backup and restore.
Features that maximize efficiency, productivity and control
AUTO ATTENDANT
Connect customers to the right person immediately with automatic greetings and fast, efficient call routing based on your business hours.
HUNT GROUPS
Ensure customers reach the right team quickly by routing incoming calls to specific teams who share responsibility for answering them.
PRESENCE
Stay informed about your teammates' real-time working status with notifications such as Available, Unavailable, Busy, and more.
INTEGRATIONS
Enhance customer interactions by integrating voice, video, messaging, and contact center functionalities for greater efficiency.
Unite Rooms
Unite enhances collaboration in conference rooms with seamless video conferencing and screen sharing for all teams.
Company Messaging
Allow customers to reach your business via SMS/MMS using your phone number for flexible communication.
AI Assistant
Boost productivity with Generative AI, enabling easy access to information and task assistance on mobile and desktop.
Eliminate the complexity of securing your communications
Protect User Access
The greatest vulnerability for hackers is end users. Cloud communications platforms protect against unauthorized access and flag suspicious activity to prevent security breaches.
Secure Applications
Data is encrypted, and applications are built and tested to ensure your business communications are protected from cyberattacks.
Defend the Cloud
With highly secure data centers, a 24/7 security team, intrusion detection, and more, your data is safeguarded against the most sophisticated hackers.
Intuitive, intelligent, informative, with industry-leading support
Administration
Access sophisticated tools to onboard, customize, and manage users, services, and devices from a single, easy-to-use portal.
Analytics
Get actionable insights to inform administrative decisions. Gain real-time intelligence on employee and system performance, ensuring quality and efficiency.
Support
Enjoy 99.999% service reliability, backed by SLAs and 24/7 J.D. Power-certified* technical support. Our experts are available via phone or chat to assist you anytime.
The Ultimate Integration - Cloudway Communications Right Inside of Microsoft Teams
Powerful Phone System
Integrate your cloud-based phone system directly into Microsoft Teams, without the need for an additional Teams Phone license.
Advanced Features
Enhance call handling and communication with features like call queues, SMS, monitor, whisper, and barge, all available directly inside Teams.
SINGLE APP EXPERIENCE
Consolidate communication and collaboration tools within the Teams app, simplifying the user experience and reducing complexity.
Trusted Microsoft Partner
Benefit from exceptional support from Cloud Communications, a trusted Microsoft Gold Partner and JD Power-certified leader in unified communications.
Unite for Teams
Preserve, Search, and Retrieve Cloudway Communications
Securely capture your organization’s Cloudway calls, meetings, SMS, and chat conversations, ensuring easy access to the information whenever it’s needed with Cloudway Archiving.
Automated Data Capture
Stay connected no matter where your office is. 90+ features, including HD voice and unlimited domestic calling (Canada, US and PR).
Seamless Integration
Designed specifically for Cloudway, Archiving deploys in minutes with everything needed to enable compliant retention for Cloudway communications.
Powerful Contextual Search
Indexes both content and metadata, allowing users to access millions of files and refine searches using dozens of properties, delivering results in seconds.
Regulations and Compliance
Supports HIPAA, FINRA, and MiFID II compliance programs, with optional WORM tamper-proof media storage to comply with SEC Rule 17a-4.
Stay Connected Anytime, Anywhere!
Join Cloudway Communications today and experience fast, reliable, and unlimited connectivity. Get started now!